Frequently Asked Questions

How does Tugg work?

Tugg handles all the arrangements with the theater, so you can focus on encouraging members and others to attend.  The event will only happen if enough tickets are reserved in advance to meet the threshold (usually about 75), so spread the word! When the threshold is met, Tugg emails tickets to attendees. If an event does not meet threshold before its deadline, the screening will be called off and no one is charged for their ticket reservation.

Does everyone have to purchase their ticket online?

Tickets can not be purchased at the theater box office! However, online purchase of tickets is quick and easy. For people who don’t use the Internet, or would rather pay with a check or cash, there is a simple solution. Your church can collect funds from individuals, and then purchase the tickets on their behalf.

How can I tell people in my congregation about the screening?

We have  an assortment of promotional tools to make it super easy. Use our  downloadable bulletin inserts, posters, video clips,  suggested Facebook posts etc.

How many people can attend?

People can continue to purchase advanced tickets until the theater is full. If your screening fills up quickly, you can always add another screening—as many as you need.  But all tickets must be purchased in advance; no tickets will be available at the theater box office.

My city doesn’t have a A Return to Grace screening. How can I see it?

Visit the Host A Screening page for more information on how to bring  the film to your city.

My church is small. We may not have enough people for a screening.

Feel free to partner with neighboring churches, or any church-related organization in your area. Once you set up a screening, anyone can purchase tickets to that screening. So you could partner with two, three, or a dozen churches in your area.

How can this event be a fundraiser for my church?

Remember, there is no cost to book a screening, in fact you will receive a payment: five percent of the ticket sales return to your organization for whatever purpose you designate.

Ticket sales are slow. What can I do?

If ticket sales are slow, give us a call and  we can offer some additional strategies to get you to the threshold.  Call us at (262) 558-8437

I can’t find my tickets?

Tickets will only be emailed once the event meets threshold. Be sure to check your spam folder! If you still can’t find your tickets email support@tugginc.com

When will "A Return to Grace" be available on DVD?

A Return to Grace: Luther’s Life and Legacy will be released in DVD format in late October 2017. For an FAQ about the film and related materials and for information on how to preorder the DVD visit Northwestern Publishing House online.

I’m a little confused, is there someone I can call?

Certainly, our team is ready to answer your questions. Call us at (262) 558-8437.